Head Operational Manager

Working at Inditex is more than just a job in fashion. It means being part of an international and dynamic environment where your commitment matters, performance is rewarded, and you are given every opportunity to grow.
HOW WE IMAGINE YOU – What sets you apart 
As an Head Operational Manager, you are highly organised, analytical and solution-oriented. You feel comfortable in a dynamic retail environment and are able to bring structure to complex operational processes. 
You are a true people manager who recognises talent, motivates teams and supports their development. With a proactive mindset, you strive for continuous improvement and an efficient, safe and sustainable store operation. 
You have at least 1 year of relevant experience in retail, successfully managing operational processes and teams   
DO SOMETHING AMAZING EVERY DAY – What you do every day 
In this key role, you are responsible for all operational processes within the store, ensuring smooth, efficient and customer-focused operations. 
Operations & Processes 
Organising and optimising deliveries, goods flows and stockroom processes 
Managing replenishment, inventories, destocking  and online deliveries 
Coordinating the operational team on the sales floor and in the stockroom 
Optimising sales flows (fitting rooms, checkouts, customer & product journey) 
Analysing and resolving operational issues 
Implementing and following up on corporate standards, projects and sustainable measures 
Analysing KPIs, shrinkage and productivity and translating them into concrete actions 
Working with business applications such as OP, MicroStrategy, Power BI and Tills 
People & Planning 
Planning and optimising daily and weekly schedules in collaboration with HR 
Coaching, training and developing employees and potential leaders 
Organising daily operational planning and task prioritisation 
Creating training materials for local and (inter)national training sessions 
Product 
Prioritising the right product at the right moment 
Having insight into new collections and bestsellers 
Working closely with the commercial team to align priorities 
Customer Experience 
Collaborating with the CX team to ensure an excellent customer experience 
Managing and supervising all customer journey touchpoints 
Analysing customer data and adapting processes to customer expectations 
Acting as a role model in Welcome & Approach for the entire team 
Store & Compliance 
Ensuring compliance with ATS guidelines, health & safety and overall store safety 
Managing maintenance, cleanliness and general store condition 
Ordering and checking operational materials 
Maintaining continuous communication with the Area Operations Manager 
You report directly to the Store Managers and the Area Operations Manager. 
AT INDITEX WE LOVE YOU FOR WHO YOU ARE! 
Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals