* Embrace & demonstrate the RL Brand philosophy & EMEA values

* Direct store performance & profitability with a customer first focus culture

* Communicate & implement the retail strategy and initiatives to support the RL business vision

* Motivate, Lead & develop the store team to deliver exceptional customer support

* Deliver the highest standards of Operational efficiencies, compliance, performance & profitability

EXCEED SALES AND PROFITABILITY TARGETS

* Share ideas & solutions to optimize performance by working with the store team

* Deliver profit expectations by managing expenses and exceeding sales & key metric targets; Conversion, Units per transaction, Sales per worked hours, Customer Data capture, Units per Hour, Shrink & Audit targets

* Optimize resource to improve productivity, operational efficiency and provide an exceptional RL Experience

* Utilize available data to draw conclusions to optimize performance and/or take corrective action Proactively track & monitor competitor activity & share opportunities Create & deliver action plans to minimize shrink & improve store compliance

INSPIRE AND DEVELOP THE TEAM

* Direct and inspire the team to maximise KPI results & opportunities by providing the RL Experience & delivering

* Operational excellence Support the hiring & development of talent to meet the business requirement Manage talent performance, support personal development plans, provide regular feedback & coaching

* Take responsibility for the planning & implementation of process & technical training

* Encourage a culture with creativity, strong work ethic & a passion for the RL Brand

* Act as the store Brand Ambassador; manage the adherence of the company dress & grooming standards

* Recognize & acknowledge achievements across all employees

* Deputize for the General Manager by successfully leading & empowering the team to maximize performance Promote team work, actively listen and involve others in decision making

RL EXPERIENCE AND SERVICE MODEL

* Embrace & demonstrate the RL Service Philosophy & model

* Consistently communicate, deliver & drive the RL Experience service model to an exceptional level Foster a customer first culture across the store employee population.

* Provide all customers a welcoming environment to Connect, Convert & Conclude, leaving them with a positive lasting impression of RL

* Share product knowledge, coach selling skills to new & existing employees to ensure delivery of RL Experience, operational efficiencies & fulfilment of product

* Drive the operational efficiencies to ensure customer experience team can connect, convert and conclude

BRAND PRESENTATION AND OPERATIONAL EFFICIENCY

* Plan, implement and communicate the execution of Model Store standards & inventory flow Implement the Brand visual proposition to commercially support the customer journey & increase KPI's

* Influence the visual presentation strategy through commercial thinking & utilization of key reports Identify & resolve inventory levels & opportunities in partnership with Corporate business partners Ensure compliance to all company policy & procedures including, APIS, Cash management and Health & Safety

* Ensure adequate store supplies are available & managed within agreed budget

* Professional experience within a Retail environment.

* Proactive, positive and dynamic personality.

* High customer and people service orientation.

* Good social and communication skills.

* Understanding of delivering performance against KPIs

* Experience within MS Office suite.

Assistant General Manager, CE

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