Customer Experience Deputy Manager

Working at Inditex is more than just a job in fashion. It means being part of an international and dynamic environment where your commitment matters, performance is rewarded, and you are given every opportunity to grow.
HOW WE IMAGINE YOU – What sets you apart 
As a  Customer Experience Deputy Manager, you assist the Customer Experience Manager in all actions related to the in-store customer journey. 
You understand customer needs, drive your team with energy, and ensure an exceptional service level throughout the store. 
You combine leadership, commercial focus, and strong communication skills with a genuine passion for fashion and people. 
DO SOMETHING AMAZING EVERY DAY – What you will do every day 
Customer Experience 
Support the Customer Experience Manager in developing the in-store experience and service at every touchpoint. 
Understand customer profiles and adapt the team’s energy to deliver outstanding service. 
Ensure that all interactions meet company standards for excellence. 
Train the store team in Welcome, Approach and Mix & Match techniques. 
Monitor KPIs and plan actions to continuously improve customer satisfaction.
Guarantee a warm and personalized customer experience. 
People 
Manage, coach, and develop the CX team alongside the CX Manager. 
Train staff on sales techniques, loyalty building, and service excellence. 
Promote a strong company culture focused on sustainability and diversity & inclusion. 
Lead by example and inspire through action and attitude. 
Identify talents and create development opportunities. 
Product 
Maintain strong product knowledge and ensure the team masters Mix & Match strategies. 
Guarantee the team understands key product details (references, colors, fits, fabrics). 
Supervise iPods, Click & Collect, E-ticket and other systems to achieve performance goals. 
Understand special product needs and organize the team to meet customer expectations. 
Processes 
Manage and organize the team according to store objectives and CX guidelines. 
Analyze customer flow, peak hours, and events to optimize performance. 
Implement strategies to improve assisted selling and fitting room efficiency. 
Manage queues and optimize team deployment to reduce waiting times. 
Oversee cash desks and payment areas to ensure the best customer experience. 
AT INDITEX WE LOVE YOU FOR WHO YOU ARE! 
Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals.